Aloha! Welcome to Kauai Wheelchair
May I request a particular mobility equipment that I am familiar with using?
Yes, we will try our best to provide you with equipment that you are most comfortable using.
Is the equipment inspected and cleaned prior to renting?
Yes, we clean and inspect each unit before renting. We also use disinfectant spray/wipes as part of our cleaning efforts.
What happens if the equipment is not performing as expected or has a problem?
Please contact us as soon as possible by calling or texting as soon as possible so we can remedy a solution promptly.
Do I have to charge the equipment battery every day?
Only if the “Green” bars battery indicator is displaying fewer or less than fully charged.
How do I know how to fold or disassemble mobility equipment that is portable and transportable?
The delivery person issuing the equipment in most cases will demonstrate the proper usage or disassembly and assembly of the unit.
Are there any discounts on rentals?
There are certain discounts available for military active duty or retired veterans.
Can we rent for longer than listed on your website?
Yes, rentals can be arranged for longer periods, just ask our reservation clerk to make sure the specific equipment will be available during your requested rental period.
What happens if we accidentally damage the equipment?
Renters are responsible for broken or damage sustained while in possession of the equipment. The issuing representative will show the usage to alleviate any potential hazard or breakage.
What happens if we lose the key to the equipment?
If after a thorough search of your area or possessions, and the key is figured out lost, please contact us at once so you can pick up a spare key. There is a $25 replacement fee for a lost key.
Can we have mobility equipment delivered to our resort or location address on Kauai?
Yes, a renter can set up a pre-arranged delivery to the renter’s location. A delivery fee will be applicable. Most hotels prefer not to accept or take responsibility for mobility equipment when the guest has not checked in yet. The delivery person will have the rental agreement forms that must be signed after inspecting, brief instructions and the renter accepting the equipment.
Can I sign out an equipment for someone else?
If you are a caregiver for the user, yes, by signing C/O user then both caregiver and user will handle the equipment.
Are we allowed to take the mobility equipment while visiting neighboring island(s)?
Yes you may but you must inform our dispatcher what your intentions are and when you will be returning the equipment to Kauai.
Are mobility equipment equipped with tracking devices?
Yes, some of our equipment is equipped with tracking devices to watch the location of the unit, especially when equipment goes missing it makes it easier to recover with authorities’ aid.
Are Kauai Wheelchair drivers or guides able to aid wheelchair users for personal tasks?
No, Kauai Wheelchair drivers, guides, or employees are not allowed to go with or aid mobility equipment users on any personal tasks. Non-ambulatory passengers must always have caregivers in attendance.
Are gratuities mandatory to Kauai Wheelchair drivers/guides/assistants?
No, it is not mandatory, but it is appreciated for the excellent service they strive to provide to all our customers and regular clients. Fifteen (15%) is an average gratuity.
May renters provide feedback and reviews?
We encourage our customers to leave any feedback or reviews for our excellent training purposes and for future improvement in our services.
